John Dent is an accomplished senior executive with over 25 years of experience in technology, digital marketing, SaaS, and general management. He has a proven track record of driving significant business growth, operational efficiency, and customer value across various industries. With expertise in building and scaling high-performance customer success teams, John has demonstrated his ability to lead and manage large scale teams, generating revenues upwards of $100M.

John served as Senior Vice President of Customer Success at RollWorks, a division of NextRoll. He spearheaded the creation of the division in 2017, growing it from scratch to over 240 employees, 1,000 customers, $80M in media spend, and over $34M in annual recurring revenue (ARR). In this role, he oversaw multiple customer segments and lead a 42-person remote team responsible for the entire post-sales customer journey. His leadership was instrumental in establishing essential customer success functions, such as onboarding, education, support, and product success. 

John’s previous experience includes serving as Vice President of Customer Success at CJ Affiliate, where he led a 70-person team, achieving a 91% retention rate for strategic advertisers. He also held senior leadership roles at Acxiom, managing a $70M global client base, delivering over $20M in sales wins in 2013, and was selected for Acxiom’s prestigious Executive Coaching Program. His earlier roles included senior management positions at Apple Inc., where he was responsible for worldwide CRM strategies that influenced over $100M in annual online revenues.

John holds a BA in English Literature from St. Lawrence University. He also serves on the Boards of Ariel Savannah Angel Investors, Breakthrough San Francisco and the Caneel Family Foundation.